Products are all handmade, this means colour, size etc my vary from photos taken to real life products. I will always state the sizes are an approximate estimation. If products have been personalised, please double check all information so I am able to personalise products without any mistakes. Customers are very important to me, if by any chance any problems do happen please contact me asap so I can make any corrections. Please do not hesitate to contact me if there are any other problems. Refunds will be given within the first 14 days of receiving the products. I will be using Royal Mail delivery service for all product and will price according the the latest prices on their website. Thank you for reading Kerrie